The following is the contractual document that will govern the purchase of products through the website https: www.dehesadebular.com property of Dehesa de Búlar, S.L., (hereafter, the supplier). The acceptance of this document implies that the user:
Has read and understood what has been here outlined.
Has sufficient capacity to place an order.
Assumes all the obligations here outlined.
The present conditions will be valid indefinitely and will be applicable to all contracts made via the website.
The service provider reserves the right to unilaterally modify these conditions, without this affecting the products or promotions that were acquired prior to the modification, except some errors.
IDENTITY OF THE PARTIES
On the one part, the supplier of the goods or services contracted by the user is Dehesa de Búlar, S.L. with registered address at Cortijo Nuevo de Búlar, carretera A-323, km 18, 7, 18656 Búlar Bajo (Piñar) (Granada) with Tax Identification Number B19634898, customer services phone number 651865062 and email: info@dehesadebular.com
On the other part, the user registered on the website via a username and password that provides the data of which they have full responsibility of use and custody, in addition to being responsible for the accuracy of the personal data provided to the supplier.
GENERAL INFORMATION
The conditions outlined only apply to orders placed via the website www.dehesadebular.com
We deliver to mainland Spain, the Balearic Islands and the rest of Europe, with the exception of the Canary Islands, Ceuta and Melilla. For deliveries outside Spain, contact our sales department at info@dehesadebular.com for information regarding delivery times and additional shipping costs.
If at any time you are interested in our products and reside in geographical areas in which we do not offer online sales, do not hesitate to contact our customer services team by calling 651865062 or via email: info@dehesadebular.com. Where possible, we will do our best to come to an agreement so that you can enjoy our products.
For any information regarding the order, the user may contact the customer services team by calling 651865062 or via email: info@dehesadebular.com
HOW TO PURCHASE
The purchasing process is carried out completely online via the website.
If the user is making their first purchase, in order to start the process they should complete a form, including a number of registration details. If the user chooses not to register, they can provide their information as a guest in order to make this purchase, followed by the monitoring, invoicing and dispatch of the orders. We will proceed to request more information in order to send and invoice the orders.
The user who has chosen to register should include their email and password in order to log in and place their order. The user agrees to make diligent use of their password and not make it available to third parties, in addition to notifying the supplier if this is forgotten, or of the potential access by a third party. It will be blocked immediately.
You must only select the product that you wish to purchase and click “add to basket”.
All products in the “basket” can be removed, as long as that option is available. If, on the other hand, you decide to proceed with the purchase, you should read and expressly accept the terms, conditions and privacy policy of this website. Once completed, you will proceed to the aforementioned purchasing stage.
In the event that you change any of the information provided, the summary shown will be changed automatically. Similarly, there is also a space facilitated in order for you to view information specific to your order.
As well as adding a specific product, you can continue shopping and all of your selected products will remain in the basket or cart until you decide to proceed to the order processing stage.
Additionally, there is an area provided specifically for you to monitor your order. In the event that the user has a discount code or gift card, this should be included in the shopping basket in the field provided (“Apply coupon”). If the coupon is not entered into this field and the purchase is made without the discount, the User may not reclaim this following the order confirmation without the application of this discount.
In order to complete your purchase, click “complete order”, where you must accept the terms and conditions of purchase.
You will then receive a copy of your order via email. In accordance with the indicated privacy policy, the supplier will guarantee your information remains confidential.
Once the purchase is completed, an order summary for the purchase will be shown. You will also receive an email with an order summary.
This document confirms that the order has been placed successfully and serves as certification in the event of any type of complaint, on the condition that the corresponding proof of payment is included. In the event that you do not receive this email, check your “spam” folder as it may have been classified as junk. If you still have not received the email, you must contact us as soon as possible in order for the issue to be resolved.
Dehesa de Búlar, S.L. does not accept responsibility for the potential errors in the prices shown on the website info@dehesadebular.com. The prices will therefore be verified during the order confirmation process. In the event that the correct price was to be different to the price shown on our website, we will contact you as soon as possible. If we cannot make contact with you, we will send an email to the address provided by the user, offering the affected customer the option to re-confirm the order or to withdraw the purchase. In the event of withdrawal, we will proceed to refund the amount paid, using the same payment method that was used to place the order.
PRICES, OFFERS AND DISCOUNTS.
The prices of the products offered on the website will be given in Euros (€).
The prices indicated for each product do not include VAT or any taxes which may correspond in accordance with the country stated upon purchase. These taxes will be included in the final breakdown, prior to the purchase confirmation. Any offer, discount or promotion will be stated on the website and you will be able to take advantage of it. Our company reserves the right to make any modifications it considers appropriate, at any time and without prior notification. This may be updated on a daily basis. Once the order has been placed, the prices will be maintained.
If you require more information regarding prices, you can contact us via email: info@dehesadebular.com
PAYMENT METHODS
Credit Card Payment
You can pay conveniently with your credit/debit card via our payment gateway. This payment method ensures that the customer will access a controlled environment in which they can directly provide said entity with their card details. This entity will then contact the corresponding bank to authorise the operation. The payment will therefore be made directly, legitimately and securely, ensuring that the card details remain confidential at all times.
Credit card fraud is a crime and Dehesa de Búlar, S.L., will seek legal action against any individual who carries out or attempts to carry out a fraudulent transaction or scam.
ORDER DELIVERY AND SHIPPING COSTS
Orders will be shipped to the delivery address provided by the user. You may indicate a different order delivery address. Delivery times depend on the area. Deliveries will be made in approximately 48 hours within mainland Spain. Depending on the destination, delivery periods outside Spain may be subject to change. In order to arrange a specific delivery time, you can call us on 651865062 for a more accurate estimate after confirmation of stock and estimated delivery time, or by email: info@dehesadebular.com
Shipping costs will be calculated in accordance with the delivery location and weight. Free delivery will only be applied to orders of €90 or more, within mainland Spain. Free delivery does not include destinations outside mainland Spain and therefore does not include Spanish territories.
Before completing your order, you will be able to see the applicable shipping costs prior to confirmation.
Order delivery times will depend on the availability of the items purchased. Some of the products contained in the order may be unavailable at the time of purchase. In the event that the product selected by the customer is out of stock, a new estimated delivery period will be provided and the customer can choose whether or not they still want the product or a refund of the amount paid. If it is not possible to restock a product quickly, the amount paid will be refunded directly, using the same payment method used by the customer to make the purchase. You can call us on 651865062 for a more accurate estimate after confirmation of stock and estimated delivery time, or by email: info@dehesadebular.com
The supplier does not accept responsibility in the event that the product is not delivered as a result of the data provided by the user being false, inaccurate or incomplete, or when the delivery cannot be completed for reasons beyond their control, such as the recipient being absent or the order being retained at customs. In no case does this delay imply any compensation from the supplier to the customer or user.
Without prejudice to the foregoing, we shall take the measures required of a diligent trader in order to ensure that the delivery can be made within the agreed time and, if this is not the case, as soon as possible, to the satisfaction of both the sender and the recipient. This ensures that no liability can be imputed against the supplier.
For further information regarding delivery times and shipping costs, please contact us on the customer services phone number 651865062 or via email info@dehesadebular.com
RETURNS POLICY OR RIGHT OF WITHDRAWAL
Case 1: Returns due to purchase withdrawal
All products acquired via this portal can be returned and refunded, as long as the reason for return is indicated within a period of fourteen days following receipt of the products, in addition to complying with the other conditions to be established below.
The items should be returned in the original packaging in order to ensure that the product is well protected. If you no longer have this packaging, you should return the product in a way that ensures that it arrives at our warehouses in good condition.
– The amount paid for the item(s) will be refunded, in addition to the original shipping costs. The customer will cover the costs of returning the product.
We will not accept the return of products in the following cases:
- Items that are not in their original packaging (cases, boxes, warranties, certificates, etc.) and those without security seals, cannot be returned.
- Products which have been tested and used and can no longer be sold as new cannot be returned unless they have been damaged during handling or arrived in this state.
- Sealed items that are not suitable for return for reasons of health protection or hygiene and that have been opened following delivery cannot be returned.
- Loose accessories that form a part of other products will not be accepted.
- Products made in accordance with user specifications or those that have been clearly customised cannot be returned.
- Products that can deteriorate or expire quickly cannot be returned.
- Products cannot be returned if after delivery and taking into account their nature, they have been indissociably mixed with other goods.
Following examination of the item, we will inform you whether you have the right to a refund of the amount paid. The refund will be processed as soon as possible and always within a period of 14 days after notifying us of your intention to return your order. However, we may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever condition is satisfied first. The refund will always be made using the same payment method used upon purchase. If you have not been charged to your account, we will only accept the return.
Next Steps
To exercise the right of withdrawal, you must notify us of your name, full address, telephone number and email address, indicating your decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post to: Dehesa de Búlar, S.L. with registered address at Cortijo Nuevo de Búlar, carretera A-323, km 18, 7, 18656 Búlar Bajo (Piñar) (Granada) with Tax Identification Number B19634898, customer services phone number 651865062 or via email: info@dehesadebular.com
Upon receipt of the products, we will proceed to examine them, after which we will inform you whether or not you are entitled to a refund of the amount(s) paid for the product(s) purchased.
The return will be processed as soon as possible and always within a period of 14 days after notifying us of your intention to return your order.
Case 2: Returns of faulty products
If you consider that at the time of delivery of the product, it does not conform to what has been outlined in the contract:
We ask customers to check the following when the carrier delivers the order:
- That the product or products have not been damaged or tampered with.
- That the number of items delivered correspond to those indicated on the document provided by the carrier.
If upon delivery the customer finds that the products are damaged, have been tampered with or that they do not correspond to the order that has been placed, the order should be rejected: – If possible, take a photograph of the product so that we can see the damage caused upon transportation and/or damage to the product, and inform us within the first 24 hours following delivery.
Contact us to provide us with all the product details via email info@dehesadebular.com or by phone: 651865062
Once the product has been received, we will closely examine it and will contact you within a reasonable period stating whether we accept the return or agree to replace the product. Exchanges or returns will be made effective as soon as possible and always within 14 days following the date on which we send you an email confirming acceptance of the return.
Returns or partial cancellations will be rectified by way of partial refunds of the amount paid for the order.
If the product is being returned due to it being faulty, www.dehesadebular.com will cover the delivery charges assumed by the return of a faulty product. You may replace or substitute it with other items.
If you have any other queries, do not hesitate to send us an email: info@dehesadebular.com
You can use the following form to exercise this right: (Make a form)
-For the attention of (insert name of businessperson, their full address and, if available, their fax number and email address, here):
-I/We hereby communicate that I/We have withdrawn from our contract of sale of the following goods/provision of the following service
-Order date/Receipt date
-Name of the consumer and user or of the consumers and user
-Address of the consumer and user or of the consumers and user
-Signature of the consumer and user or users (only if a hard copy of this form is provided)
-Date
Defects or flaws due to improper use or handling of the material or wear and tear caused by normal use are not included in the warranty.
Functionality impairments as a result of design limitations are also excluded from this warranty coverage.
Legislation:
This website is subject to Spanish legislation and in the event of litigation or dispute arising from the use of this website, both parties submit to the jurisdiction of the Courts of the City of Granada. This clause of express submission to the Courts of the City of Granada will not be applicable to cases of litigation with website users that, according to the legislation in force or have the conditions of consumers, in which case the supplier and the user agree to submit any dispute that may arise from the provision of products or services subject to these Conditions, to the Courts and Tribunals where the user is located.
Similarly, the supplier and the user may submit their disputes to arbitration provided for in arbitration and consumer and user protection legislation, in addition to extrajudicial resolution of dispute resolution procedures established through codes of conduct or other self-regulatory instruments.
If you disagree with the products or services contracted and are a customer belonging to the European Union, excluding Spain, you can file a complaint via the following link: http://ec.europa.eu/consumers/odr/